Achieve excellent customer service, strive to exceed.
We are the ones who seek knowledge update in both work and personal lives
We Act and speak according to what we supposed
We treat every client with the utmost proprietly and dignity. We are focus and listen.
Our same historical background and experience, we carry a mission if or company is not only a place of work, but a second home for us and a convenient place to our client. Our noble missions are:
Become a high effective organization, lean, fast-moving organization, well knowledge in technology and always hungry for new knowledge.
EXCELLENCY is the Key Value all our clients desserve. So, Quality Control high standard is the key barometer help us to be in top of the game Everywhere we go.
“Fast, flexible and easy to work with. FUTURIS provided us with valuable Inputs in survey development, research and Insights—ahead of schedule. We look forward to working with them in the future. ”
“We partner with FUTURIS time and time again because they are creative in project design, rigorous in project execution, and always responsive to our needs. In the end, they deliver as promised, and more.”
“FUTURIS has worked professionally at all times with very competitive costs, enabling clear presentation of the results to identify key trends and areas for growth and improvement of Customer Services team now and in the future.”
“In today’s complex and fast-moving world, what we need even more than foresight or hindsight is insight.”
Face to face interview (F2F/ H2H): Our ﬁeld team very excellent in conducting face to face interview, with respondents in housing area, public area and corporation area.
Focus Group Discussion: We are familiar with various participants, from students, housewives, teenagers, businessmen, to company manager. We make sure to exploring respondents opinion in depth.
We are able to perform data collecting in malls, department stores or other public areas.
In-Depth Interview: Our highly skilled IDI team ensure that implicit statements are probed.
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To provide from "Customer Experiences" - Mystery shopping help organizations to measure their service level
To ﬁnd out what customers think about your organizations and also help organizations measure their customer's expectation.
To ﬁnd out what employee's expectation. Describe whether employees are happy, contended and fulﬁlling their desires and needs at work.
To identify company brand health, and to know threats and opportunities from customer insight. Brand research assists with the creation, development and strengthening of brands.
To understand customer needs toward product. Product research useful for New product development, product improvement, test new features, test marketing, revitalizing a declining product etc.
To “understand a market” and identify customer usage and customer attitude toward products and services.
To identify effectiveness communication organization, also to know patterns of customer toward communication
To measure acceptability toward product price and to determine the maximum price for new products.
To gathering relevant information from the market, to analyzed, and for decision making in determining market opportunity, market penetration strategy & market development.
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